Schneider appoints VP of customer operations 20 May 2024

?Schneider Electric (Image credit: Schneider Electric)

​Schneider Electric has appointed Rhonda Doyle vice president of customer operations in the UK and Ireland, where she will develop new strategies relating to customer digital experiences.

Prior to this, Doyle held the post of senior director of field service operations since joining Schneider Electric in 2021. During that time, she has played a role in growing the services side of the business to support customers’ digitalisation and sustainability strategies. She has also helped transform internal processes, improving performance and service delivery, while helping projects to scale and meet customer requirements.

Doyle’s experience and achievements within Schneider Electric align with the responsibilities of the customer operations role that covers all aspects of customer engagement, from the customer care centre to project management and frontline engineers. She will review existing processes to refine service delivery with a specific focus on enhancing the digital customer experience.

Doyle said: “Our suite of smart digital monitoring tools contribute to greater energy efficiencies for customers and in how we directly communicate and engage with customers. We’re continually transforming the customer experience across multiple channels, to ensure that a customer service representative is available via a phone call or a live chat. Our goal is to deliver end-to-end solutions that allow us to connect digitally with customers – and respond to their needs faster and with greater accuracy but also cater for the needs of the various business units.”

Kelly Becker, president of Schneider Electric UK and Ireland, said: “Rhonda will help us grow as an organisation and pursue unparalleled levels of proactive customer support. She will reassess our customer engagement approach, equip our teams for success and increase the number of digital connections we have with our customers. This aligns with our strategy to keep our customers as our first priority and continuously improving our support across the business.”

Operations Engineer

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