The manufacturer’s existing service provider failed to respond promptly to a critical issue with their cooling system. The initial diagnosis proposed by the service provider indicated a substantial refrigerant leak, necessitating a costly replacement of the condenser coil.
This predicament led the manufacturer to seek a second opinion from ICS Cool Energy.
ICS Cool Energy's service team mobilised and conducted an on-site evaluation. Confirming the existence of a leak, the technicians suggested an on-site repair instead of the condenser replacement recommended by the incumbent service provider.
The team demonstrated a comprehensive understanding of the system, allowing them to propose a targeted and timely solution.
Following the repair, the manufacturer has established an ongoing partnership with ICS Cool Energy and benefit from the Preventive Maintenance Plans.
Available in four levels: ICS Service, ICS Service+, ICS Protect and ICS Protect+, the service packages include more than 100-point checks, the usual regulatory F-Gas checks, and a selection of multiple options to ensure the equipment is reviewed over thoroughly and given a clean bill of health. These include:
