The manufacturer’s existing service provider failed to respond promptly to a critical issue with their cooling system. The initial diagnosis proposed by the service provider indicated a substantial refrigerant leak, necessitating a costly replacement of the condenser coil.
This predicament led the manufacturer to seek a second opinion from ICS Cool Energy.
ICS Cool Energy's service team mobilised and conducted an on-site evaluation. Confirming the existence of a leak, the technicians suggested an on-site repair instead of the condenser replacement recommended by the incumbent service provider.
The team demonstrated a comprehensive understanding of the system, allowing them to propose a targeted and timely solution.
Following the repair, the manufacturer has established an ongoing partnership with ICS Cool Energy and benefit from the Preventive Maintenance Plans.
Available in four levels: ICS Service, ICS Service+, ICS Protect and ICS Protect+, the service packages include more than 100-point checks, the usual regulatory F-Gas checks, and a selection of multiple options to ensure the equipment is reviewed over thoroughly and given a clean bill of health. These include:
In-house water treatment and quality tests that provide a detailed plan to help treat the water and return it to the required quality. Courtesy hire option offering four weeks of critical equipment hire included in the service contract and available at any time during the period of the service contract. Business Continuity Plans offering bespoke contingency plans in case an emergency solution is needed. This includes hire equipment and support with infrastructure upgrades to address necessary space and power constraints on site.