UK company wins augmented reality software agency 23 March 2022

Small businesses can now share in the benefits of SightCall used by larger companies for years, through the only UK small business representative The Farm Process Management.

SightCall delivers live, remote interactions between businesses and customers, providing the ability to see what their customers see and guide them remotely.

Kent company Phoenix Plumbing & Heating Solutions recently took this system on board working with The Farm, to assist with problem solving for customers and engineers seeking support on site from colleagues or managers.

“Our remote engineer team regularly have callers trying to explain a fault or maintenance query over the telephone, but now we can send an instant link to their mobile phone through the app or web browser and see exactly what they see as it happens. The fix right first-time rate, among other areas, will improve more and more,” said Dean Finchman, managing director, Phoenix Plumbing and Heating Solutions.

Jon Lovell, MD of The Farm Process Management said: “We are extremely proud to represent SightCall in this market area. Previously the ability to use such an impressive solution has been out of reach of smaller business operations; now through our unique involvement, SME & SMB businesses have the opportunity to offer the same fantastic customer service levels, time saving, and cost reduction benefits that larger organisations have today.”

Operations Engineer

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