ITS operates 11 centers on five continents: Atlanta (USA), Toronto (Canada), Sao Paulo (Brazil), Madrid (Spain), Manchester (UK), Stuttgart (Germany), Moscow (Russia), Dubai (United Arab Emirates), Shanghai (China) and Sydney (Australia), as well as the new centre in Pune (India). The global network of experts consists of highly experienced technicians, most of whom have been trained in-house. Services cover technical support, training and documentation, diagnostic tools, circuit and electrical component repair, replacement parts and service sales support.
ITS service experts are able to analyse any operating faults, regardless of a product´s manufacturer. Capabilities stretch to maintaining and repairing even the most complex systems.
From Pune to all the other ITS centers around the world, experts work on the same quality standards. They use state-of-the-art simulators to analyse products of competitors and develop innovative maintenance solutions. In addition, they serve as advisors to any TK Elevator service technician requiring support with complex maintenance processes. In the event of particularly challenging cases, ITS specialists will move out personally to ensure that the problem is solved.
Facing increasing technological market demand, ITS uses state-of-the-art technology. Glasses with an integrated augmented reality function are available to service technicians to contact ITS from customer’s site. The glasses virtually reflect the exact view of the service technician, enabling the ITS expert to provide concrete instructions on how to repair a product. This further optimizes maintenance and significantly reduces downtime.
In addition to resolving technologically complex cases and providing remote support for approximately 24,000 TK Elevator service technicians, the repair of electronic spare parts is another core competency of ITS. Spare parts will be repaired in a resource-efficient manner, regardless of whether or not they are still available on the market.