New remote connected service offers customers global support24 August 2021

Global instrumentation and gas analysis firm Process Insights Inc. has enhanced its customer support with the launch of GO Remote Connected Service (GO).

GO is an intelligent, safe, fast, and efficient service that minimizes unexpected downtime, and provides reliable support around the clock, globally. Customers will benefit from this state-of-the-art service by being able to access industry-specific technical support from a team of experts from any device. Customers can use GO whenever it is needed, ensuring a timely response. Information is shared in real-time, and accessed via smart devices and apps, reducing travel time and costs.

The new service works on multiple smart devices, including Realwear augmented reality headsets. It is easily configurable and customizable to individual specific requirements. Operating remotely allows technicians to access real-time monitoring, analysis, and status of systems.

Traditionally, service would have been performed by technicians via an onsite visit, and only after the fault or total failure occurred. With the GO, a robust, safe remote service solution, now service technicians can access real-time monitoring, analysis, and status, easily to track service history, and download service reports.

This preventative maintenance solution means that potential major malfunctions can be identified in advance, reducing the need for unexpected shutdowns in industrial facilities, also sparing personnel and travel expense.

With Process Insights’ GO software, customers can track service history, download reports, schedule maintenance visits, track orders, view contract details and manage deliverables.

Joe Schwab, chief commercial officer, Process Insights said: “GO Remote Connected Service has completely changed the way we help customers around the globe, providing a faster, more efficient and productive service as well as being able to identify problems before they become major threats to the facility.

Operations Engineer

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