Howden launches Remote Assistance AR App: Howden Virtual Expert06 July 2022

Provider of air and gas handling products, technologies and services, Howden, has launched an additional offering as part of its Remote Assistance service.

The new app-based service, Howden Virtual Expert, signals a new era for digitally assisted equipment maintenance and follows four years of Howden pioneering industrial Augmented Reality (AR) technology. The new service brings access to Howden’s experts for training, problem solving and maintenance from anywhere in the world.

Making use of PTC’s Vuforia Chalk software, the service brings flexibility and fast response through the inclusion of the Howden Virtual Expert tool. This allows issues to be evaluated without the need to send an engineer into the field. It enables maintenance troubleshooting, fast access to product expertise and guidance, and can support customers to resolve minor issues themselves.

Feilim Coyle, vice president global aftermarket at Howden, comments: “Howden has been an early adopter and pioneer of augmented reality for industrial applications. In the last two years, AR has been a key asset for our businesses, allowing us to continue to train global engineering and field service teams and resolve customer problems, even when travel was impossible.

“Expanding our offering will improve our overall service model providing customers around the world greater access to Howden’s aftermarket technical support. We can respond faster and more efficiently to address technical issues and minimise equipment downtime for our customers.”

Operations Engineer

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Howden Compressors Ltd

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