Using mobile workforce management technology from Leeds-based BigChange, the company has developed what it believes is an industry first level of service in the design, supply, installation, service and maintenance of commercial fuelling solutions.
The cloud-based and mobile system provides real time synchronisation between Europump’s office and field service engineers using the JobWatch 5 in 1 mobile app. Providing a complete end to end business system replacing all paperwork, it has already been deployed by parent company Eurotank and across Europump’s existing services to fuel filling stations.
“Fleet operators work in a demanding industry where schedules are critical and reliable equipment is crucial; a fleet of buses or trucks could well depend on one of two pumps to fuel up,” says Jack Aplin, director at Europump. “There is clearly a demand for a service company that can maintain all types of pumps and that is exactly what Europump do.
“Speed, communication and professionalism of our response is as important as our engineering capability and BigChange has been absolutely vital to our approach to the market and the winning of new business. It underpins the whole service offering and gives us a distinct competitive edge.”
Since the initial implementation of BigChange last year, Europump has been focusing on enhancing its services to the commercial sector. According to the company, one development – managing stock – has provided very significant service and financial benefits.
Traditionally engineers would identify faults on a first visit and, if required, order parts for collection at the depot before returning to site. With commercial fleet fuel services, pump uptime is paramount and Europump knew first time repair would be a crucial measure of their performance and reputation. Now the company has used BigChange to completely automate stock ordering and replenishment to keep vans fully stocked to minimise return visits to site.
“With this automated stock management capability on BigChange we have completely transformed our business. By virtually eliminating return to sites and improving our first time fix performance literally 10-fold we are saving all that unnecessary engineer time and cost. We anticipate this development will bring a £100,000 a year boost to the business through improved productivity and service,” says Aplin.