According to the industrial automation specialist, the service has been introduced in response to the number of manufacturers and process-led organisations finding it challenging to coordinate site visits from external suppliers during lockdown.
Sewtec Automation invents, designs, manufactures, installs and commissions bespoke industrial automation systems for global blue-chip clients in the pharmaceutical, medical, food and beverage, personal care, pet food and tobacco industries. Its new consultation format looks to ensure that those looking for support with their process automation requirements can discuss them via video with a member of the company’s sales team.
Senior executives, managers and engineers in need of advice and support regarding optimising manufacturing or production processes can get in touch with Sewtec Automation using the contact form on the company’s website, and choosing their preferred video conference platform. A member of the sales team will then respond within 24 hours to confirm a date and time for the consultation.
Sewtec Automation’s head of sales, Andy Perks, says: “Despite the challenges posed by the pandemic, we’re finding that many suppliers of critical products and services remain as driven as ever to optimise their processes. By offering the option of a video consultation, we aim to help these businesses to quickly identify how their operations could be made more effective through an increased reliance on automation.
“While a video consultation does not remove the need for an on-site audit altogether, it does at least allow businesses to start a conversation with the ultimate aim of exploring how a bespoke automation system can improve both production rate and quality.”