E+H augments technical support site03 September 2020

A new technical support portal from device supplier Endress+Hauser is said to offer the chance to reduce unexpected downtime and maintenance staff efforts, but also improve one’s own device knowledge and save the expense of a site visit.

The company says: “Imagine one of your flowmeters or thermometers monitoring a critical process stops working. You need help to get it back up and running – and fast. Instrumentation Support from Endress+Hauser can solve your problem in several ways. The technical support portal contains thousands of articles on instruments and applications. The answers to many common problems can be found here, at any time of the day or night. The portal is constantly being updated by Endress+Hauser experts around the world to share their knowledge and experiences.

“If you can’t find the support information you need, or you can’t fix your problem, Endress+Hauser’s technical support team can perform remote diagnostics and troubleshooting. With the help of live video transmission, they can work almost as if they were on site, avoiding the need for extra risk assessments and eliminating any Covid-19 infection risk.”

Interested customers can register for access via the My Tech Support link below.

William Dalrymple

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Endress & Hauser Ltd

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