Coronavirus: Online industrial supplier adapting to surge in demand30 April 2020

Online retailer Zoro, which supplies businesses across all industries with tools and equipment, says that it has experienced a surge in demand since the emergence of Covid-19.

Chris Matenaers, marketing director at Zoro, says that compared to the same period last year, the company has seen demand across some products “more than double”.

“Our office staff are working from home and staff in our warehouse are using appropriate PPE with strict social distancing rules in operation,” explains Matenaers. “Our teams are working longer than usual hours to get the much-needed supplies out of the door, to keep UK industry workforces safe.”

Zoro is also working at full capacity to fulfill orders and customers are being advised to expect a slightly longer delivery time due to the unprecedented demand. Matenaers continues: “Delivery times are a little longer than usual as the pandemic takes its toll on both supply chain and demand on courier companies. We appreciate the patience of our customers while we work to get products out of the door.”

Furthermore, the buying team is focused on finding replacements for out of stock items and working with suppliers to identify new products, such as signs for social distancing signs.

Marcus Nelson, managing director of Zoro, adds: “We are monitoring the situation daily, listening to government advice. The safety of our workforce is of paramount importance and I’m extremely proud of their dedication and hard work every day during this difficult time.

“I want to reassure our customers that we are doing everything we can to keep the stock that is in high demand coming into our warehouse, then getting it out of the door as quickly as possible.”

Adam Offord

This material is protected by MA Business copyright
See Terms and Conditions.
One-off usage is permitted but bulk copying is not.
For multiple copies contact the sales team.